Troubleshoot Payment Issues | Bulk SMS Payment Support
Please, note that two (2) different forms are provided below for different means of making payment. Therefore, you need to look out for the payment notification form that has to do with your pending transaction.
Kindly avoid filling out the wrong form.
FOR ONLINE BANKING, USSD CODE, POS AND MOBILE APP TRANSFER DETAILS
Please, fill out the transfer notification form below.
FOR CASH OR CHEQUE DEPOSIT PENDING TRANSACTION ISSUE
Please, fill out the form below to send us your cash or cheque deposit notification message.
CUSTOMER CARE SERVICE TIMING
You can communicate with one of our customer care representatives through any of the media listed below based on the day and time of the day.
Telephone Call: MONDAY - FRIDAY (9:00 am - 4:00 pm) Excluding public holidays.
Text Message & E-mail: MONDAY - SUNDAY (24/7).