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Troubleshoot Payment Issues | Bulk SMS Payment Support

Please, note that two (2) different forms are provided below for different means of making payment. Therefore, you need to look out for the payment notification form that has to do with your pending transaction.

Kindly avoid filling out the wrong form.


FOR ONLINE BANKING, USSD CODE, POS AND MOBILE APP TRANSFER DETAILS

Please, fill out the transfer notification form below.

Date of Transfer*
Bank Transferred To*
Amount Transferred*
The Account Name You Transferred The Money From*
Time of Transfer*
Your Username*
Your Valid Email Address*
Your Active Telephone Number*
Submit Mobile App/POS/USSD Code/Internet Banking Transfer Details

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FOR CASH OR CHEQUE DEPOSIT PENDING TRANSACTION ISSUE

Please, fill out the form below to send us your cash or cheque deposit notification message.

Date of Transaction*
Bank Paid To*
Deposit Slip Number or Cheque Number*
Amount Paid*
Depositor Name (As written on the deposit slip) or Name Printed on the Cheque*
Your Username*
Your Valid Email Address*
Your Active Telephone Number*
Submit Cash or Cheque Deposit Details

Joomla Forms makes it right. Balbooa.com



CUSTOMER CARE SERVICE TIMING
You can communicate with one of our customer care representatives through any of the media listed below based on the day and time of the day.

Telephone Call: MONDAY - FRIDAY (9:00 am - 4:00 pm) Excluding public holidays.

Text Message & E-mail: MONDAY - SUNDAY (24/7).

 

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