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Bulk SMS Frequently Asked Questions for our users

How do I use your SMS messaging service?

You have to create an account on our text-messaging website. It takes less than 2 minutes to create an account. It is free. Click 'Register', fill the spaces and submit it. You need to activate the account. After then, you will be able to log-in and send SMS messages.

 

Can I get free units to test your service?

After creating an account, you will see 3 free SMS units. The free SMS is for a test to a GSM number.

 

What is the cost of a page of SMS?

Our bulk SMS price is the cheapest. We use a flexible SMS pricing idea on our text messaging site. The price reduces as the volume increases. It means that the higher the volume, the lower the bulk SMS price. You will see the table for prices here.

 

Where do I see your bank account details?

We have our bank account details on the page for prices.

 

Is the ATM card payment safe?

It is 99.9% safe. Log-in to your account and click Buy SMS. You will see it under the Members Menu. Continue with the process to use your ATM card details to pay.

 

Do I need to wait for long to get my bulk SMS account credited?

You will be credited when the payment reflects in our bank account. Click on Payment Issues, if not credited within 15 minutes, to submit payment details.

 

What is the expiry time for your SMS units?

Our bulk text messaging units do not expire. It will remain in your account for as long as it takes to finish it.

 

Where do I see my balance?

Log-in to your account and you will see your balance. You can also click Compose SMS to see your balance.

 

Is there a limit to the mobile phone numbers I can send a text message to?

No limit. You can send a text message to as many GSM numbers as you want. The account balance of your SMS units is your limit.

 

What mobile phone number format can I use?

The phone numbers must be on Notepad (text file). Separate the numbers with a comma or arrange in a column. Our application will sort the numbers and get the text message delivered. Type the telephone numbers in either of the following formats: 0803000000 or 2348030000000. Please, do not make a mistake of using the format like 8030000000 or 23408030000000.

 

Why do I have to enter my mobile telephone number to use your bulk messaging platform?

We need your mobile phone number to update you. Please note, it is not for any other purpose. We do not sell or share users' phone numbers.

 

What is the least volume I can buy?

The least volume of SMS units you can buy is 500. We accept payment of N500 upward. Please, do not pay less than N500.

 

What can I do if I forget my password?

You can click on Forgot Your Password on the login page. Enter your account's e-mail address to reset your password.

 

Where do I get your Reseller plans?

You can get our reseller plans on the reseller page.

 

What if I need only your SMS API?

Our bulk messaging API links are permanently on the "SMS API" page.

 

The SMS message I sent has not delivered. What can I do?

Please contact us if your message is not delivered within 5 minutes.

 

What do you mean by DND?

DND means Do Not Disturb. DND is what NCC used to control unwanted text messages. It only affects text messages from SMS websites to GSM numbers. GSM phone users have the freedom to allow or block text messages. Please read this post for details on DND.

 

May I know what to do to Deactivate DND?

You need to click here to deactivate DND.

 

Is there any other thing I need to know?

Please, call our customer care number if you remember additional questions to ask. You can talk to us about your SMS needs or area of concern. Feel free to ask us for what you want today. We are here to serve you. You can call us on the phone if you need more details. We would be glad to help you to achieve your business goals.

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